Upstream : How to Solve Problems Before They Happen

Dan Heath (Autor) Edição em Inglês
    Upstream : How to Solve Problems Before They Happen_0
    Upstream : How to Solve Problems Before They Happen
    • Resumo
    • Detalhes do artigo
    • Garanties
    • Acessórios incluídos
    • Editor Transworld Publishers

      Ver todas as características

    • So often in life, we get stuck in a cycle of response. We put out fires. We deal with emergencies. We stay downstream, handling one problem after another, but we never make our way upstream to fix the systems that caused the problems. Cops chase robbers, doctors treat patients with chronic illnesses, and call-center reps address customer complaints. But many crimes, chronic illnesses, and customer complaints are preventable. So why do our efforts skew so heavily toward reaction rather than prevention? Upstream probes the... Ver mais

    • Vendido pela Fnac  15,53 €
    • 6 novos desde 17,25 €  
    • 17,25 €
      15,53 €

      Em loja

      Levantamento gratuito

      Ver disponibilidade em loja

      Ver todas as opções e detalhes de entrega
    • Satisfeito
      ou reembolsado
    • Levantamento
      gratuito em loja
    • Pagamentos
      Seguros
    • Devoluções
      gratuitas em loja

    1 oferta especial Upstream : How to Solve Problems Before They Happen

    • Vantagem Aderente: 10% Desconto imediato
    10% desconto imediato em livros
    O Cartão Fnac dá-te 10% desconto imediato sobre o preço de editor, não acumulável com outras promoções.

    Resumo Upstream : How to Solve Problems Before They Happen

    New York Times bestselling author Dan Heath asks what happens when we take our thinking upstream and try to prevent problems before they happen.

    Why 'solve' crimes when we could stop them being committed?
    Why treat chronic diseases when they could be prevented from developing?
    Why provide shelter for the homeless rather than working to keep people housed in the first place?

    Why do our efforts skew so heavily towards reaction rather than prevention? We all have a tendency to work around problems. We are resourceful. We improvise. We’re so accustomed to managing emergencies as they strike that we often don’t stop to think about how we could prevent crises before they happen.

    The notion of preventing problems is an evergreen need in our professional and daily lives. Which makes Upstream a book for skeptical optimists - across all sectors - who know it's not going to be easy, but who believe that we have the capacity to solve some of our thorniest issues, if only we start to think about the system rather than the symptoms. Drawing on insights from Dan Heath's extensive research, as well as hundreds of new interviews with unconventional problem solvers, he delivers practical solutions for preventing problems rather than simply reacting to them.

    'Packed with vivid stories and practical examples, Upstream is the rare book that can both revitalize your business and make our world a better place.' - Daniel H. Pink, No. 1 New York Times bestselling author of When, Drive and To Sell Is Human

    'Informs, engages and, above all, entertains.’ – Charles Duhigg, bestselling author of The Power of Habit and Smarter, Faster, Better

    Mais Informações Upstream : How to Solve Problems Before They Happen

    So often in life, we get stuck in a cycle of response. We put out fires. We deal with emergencies. We stay downstream, handling one problem after another, but we never make our way upstream to fix the systems that caused the problems. Cops chase robbers, doctors treat patients with chronic illnesses, and call-center reps address customer complaints. But many crimes, chronic illnesses, and customer complaints are preventable. So why do our efforts skew so heavily toward reaction rather than prevention?

    Upstream probes the psychological forces that push us downstream—including “problem blindness,” which can leave us oblivious to serious problems in our midst. And Heath introduces us to the thinkers who have overcome these obstacles and scored massive victories by switching to an upstream mindset. One online travel website prevented twenty million customer service calls every year by making some simple tweaks to its booking system.

    A major urban school district cut its dropout rate in half after it figured out that it could predict which students would drop out—as early as the ninth grade. A European nation almost eliminated teenage alcohol and drug abuse by deliberately changing the nation’s culture. And one EMS system accelerated the emergency-response time of its ambulances by using data to predict where 911 calls would emerge—and forward-deploying its ambulances to stand by in those areas.

    Upstream delivers practical solutions for preventing problems rather than reacting to them. How many problems in our lives and in society are we tolerating simply because we’ve forgotten that we can fix them?

    Características detalhadasUpstream : How to Solve Problems Before They Happen

    CARACTERÍSTICAS DO EBOOK

    • Formato ePub
    • Editor Transworld digital
    • Data de lançamento março 2020
    • EAN 9781473573123
    QUE FORMATO PARA O MEU EBOOK?

    OUTRAS OBRAS de Dan Heath

    OPINIÕES DOS NOSSOS CLIENTES Upstream : How to Solve Problems Before They Happen

    Condições de Utilização

    Ver também