The Problem Solving Memory Jogger : Seven Steps to Improved Processes

The Problem Solving Memory Jogger? is an easy-to-use pocket guide designed to help teams or individuals use a 7-step method to solve organizational problems. This method includes several data analysis and decision-support tools that enable teams and individuals to clearly describe process-related problems, isolate their root causes, create effective solutions, and standardize process improvements so the problem does not occur again. Problem solving is a core skill needed by all employee levels. It enables collaboration for fixing broken processes, improving processes to better serve the customer, or even designing a new process. An indispensable training and performance support resource that will result in improved effectiveness for your problem-solving teams and, ultimately, optimized processes.