e-Service - New Directions in Theory and Practice - Paperback - 2002

Roland T. Rust, P. K. Kannan

e-Service - New Directions in Theory and Practice - Paperback - 2002 - 1
Resumo
"This text provides a collection of different perspectives on ""e-Service"" and a unified framework to understand it. It focuses on: the customer-technology interface; e-Service business opportunities and strategies; and public sector e-Service opportunities.
Year of publication: 2002
Pagination: 320 pages, tables, figures, index
Format: Paperback"

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e-Service - New Directions in Theory and Practice - Paperback - 2002
e-Service - New Directions in Theory and Practice -...

Resumo

"This text provides a collection of different perspectives on ""e-Service"" and a unified framework to understand it. It focuses on: the customer-technology interface; e-Service business opportunities and strategies; and public sector e-Service opportunities.
Year of publication: 2002
Pagination: 320 pages, tables, figures, index
Format: Paperback"
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e-Service - New Directions in Theory and Practice - Paperback - 2002

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Características

Editora

Taylor & Francis Inc

Dimensão

230 x 160 x 21

Peso

484

Tema

Retail sector|Service industries|Media, information & communication industries|Internet guides & online services

Origem

United States

EAN

9780765608079

Publicidade
Publicidade