Making Hostile Words Harmless - A Guide to the Power of Positive Speaking for Helping Professionals and Their Clients - Paperback - 2008

A groundbreaking new guide introducing a creative and positive approach for dealing with difficult people Making Hostile Words Harmless creatively offers therapists and their clients a unique collection of effective exercises and bullybusting responses guaranteed to defuse difficult exchanges.
Year of publication: 2008
Pagination: 186 pages, Illustrations
Format: Paperback