Chocolates on the Pillow Aren't Enough - Reinventing the Customer Experience - Paperback - 2009

Today, leaders of all stripeswhether theyre in business, government, or nonprofitmust find a way to improve the performance of their respective organizations. One fact usually overlooked by leaders who go through this process is that a customers experience can, and often does, influence their decision.
Year of publication: 2009
Pagination: 256 pages, black white illustrations, black white tables
Format: Paperback