101 Activities For Delivering Knock Your Socks Off Service, Knock Your Socks Off Series

Todays customers want service that is faster, better, cheaper. But how can organizations ensure that they are prepared to meet that challenge? The perfect addition to best-selling author Ron Zemkeâ??s Knock Your Socks Off Service® book series, 101 Activities for Delivering Knock Your Socks Off Service provides readers with practical tools to help meet their customersâ?? needs. This set of powerful exercises teaches customer service managers and employees valuable ways to help their organizations provide world-class service and helps them create an action plan for improvement. Written in the same accessible and humorous style that made this series a classic. Divided into 20-30 minute activities, this invaluable guide will help all readers improve their service and wow their customers.

Year of publication: 2009
Pagination: 256 pages, black & white illustrations
Format: Paperback